Relax Lines Inc.
Job crafting is what employees do to redefine their own jobs from the bottom up in a way that improves their satisfaction with their work. As a job crafting consultant, I would use the cognitive crafting approach for the ship crew. This type of approach changes how people perceive their tasks and the meanings of those tasks (Dik & Duffy, 2012). The ship crew is responsible for the safety, maintenance, and navigation of the ship. Instead of perceiving their jobs as technical in nature, they can change their perception and perceive their roles as not only technical but an expression of who they are. For the hospitality staff, the relational crafting will be the most appropriate. The hospitality staff is responsible for ensuring passengers are enjoying themselves and are well entertained. The hospitality staff has to constantly relate well with the passengers and are therefore faced with the need for changing the nature of their relationships and interactions in ways that change how they think about the meaning of their work. They can form relations with a variety of passengers to effectively meet the needs of these passengers. This will further influence the effectiveness with which the hospitality staff perform their jobs and change the meaning and purpose of their jobs.
A swap meet would be appropriate for both the hospitality staff and the ship crew members (Wrzesniewski, 2014). Through a swap meet, the members of the hospitality team and the ship crew members will have the opportunity to sit together and collectively think of ways to increase the positive outcomes of their jobs and become better at what they do. It will allow both departments an opportunity to learn from other members of their department, and through this learning, they will be able to increase their performance levels.
ABC Corporation
The high turnover amongst telemarketers points out the need for a job enrichment. The latter refers to an activity based on a two-factor theory of motivation which contends that employee motivation can be achieved through positive job-related experiences such as feelings of recognition, responsibility, and achievement. Job enrichment comprises adding more tasks to a job and giving employees more control over those tasks.