Introduction
The art of thinking is simply the structure of mind and how it reacts to the action of thoughts. It is what individuals do with their mind when they are engaging daily thought processes. The art of thinking written by Vincent Ryan Ruggiero is a reflective book that guides individuals on the paradigms of critical thinking, evaluation of self and other people ideas and how to respond to them by giving solutions. In his work, people are introduced on how to identify issues, describe the problem, investigate it, produce ideas and finally come up with a solution (McPeck, 2016). In this light, the issue of virtual and touch-less claims handling will be investigated